FAQ

We use 100% natural soy wax in all our candles and melts. It’s clean-burning, biodegradable, and sourced from U.S.-grown soybeans.

Burn times vary by size:
• 8 oz candles: approx. 40–45 hours
• 4 oz candles: approx. 17–22 hours
• Wax melts: 2–4 uses per cube, depending on warmer type and duration

Trimming the wick to ¼ inch before each use helps prevent soot, ensures an even burn, and prolongs the candle’s life.
👉 For full care instructions, see our Candle Care page.

Yes. Once the candle is finished, allow the wax to fully cool, then place the jar in the freezer for a few hours to help the leftover wax pop out cleanly. You can also use warm soapy water and a paper towel to wipe out residue.

Orders ship within 1–3 business days. You’ll receive tracking info as soon as your package leaves our hands.

Not at this time. We currently ship to all 50 U.S. states and Washington D.C.

We accept returns of unused products in original packaging within 30 days.
👉 Please refer to our Return & Refund Policy for full details.

👉 See our Return & Refund Policy for steps on handling damaged shipments.

Not yet — but we’re working on it. You can include a personalized gift message at checkout.

Yes. We accept bulk orders for events, private label, and corporate gifting. Reach out through our Contact page or email us.

Digital gift cards are coming soon.

Yes. All our fragrances are phthalate-free and infused with essential oils. They adhere to safety standards set by RIFM and IFRA.
Many of our fragrance oils are also approved for use in bath and body products.

Yes. Our packaging is recyclable, and our labels are printed on matte adhesive paper.

Yes — no animal products, no animal testing.

Email us anytime at clearcloudcandle@gmail.com.

We occasionally share promotions via email and Instagram. Follow us @clearcloudcandle to stay in the loop.

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